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Pre-Order FAQ

What to expect before we
officially launch.

About Pre-Orders

Mack & Me Collection 01 is launching as a pre-order — meaning you're reserving your set before production begins. Pre-orders make small-batch fashion possible. They allow us to make exactly what's loved, reduce waste, and bring you elevated pieces at a fair price.

What to expect.

  1. 01

    Timeline

    Production begins once pre-orders close. From there, your set will be made, quality-checked, and shipped to your door within 6–8 weeks.

  2. 02

    Payment

    Payment is collected at checkout. This is what allows us to fund production and bring Collection 01 to life.

  3. 03

    Shipping

    Once your order ships, you'll receive a confirmation email with tracking. We ship domestically within the U.S.

  4. 04

    Returns & Exchanges

    Because every piece is made to order, all sales are final — but we stand behind everything we make. If something doesn't feel right when your order arrives, just email us at hello@mackandmeco.com and we'll make it right. We've sized our pieces with care, so please review the size guide before ordering.

Questions?

We answer everything —
usually within a day.